We Were Unable to Process Your Request at This Time Please Try Again
If yous encounter an mistake that says
We are unable to procedure your request at this time. Please try once again later.
It typically points to an earlier, partially-completed sign up try, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device beneath to resolve the issue.
Blu-ray Player
Check your email and password
Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and prepare it. Enter your countersign over again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Prove Password to see your password and confirm it is correct.
Reset your password
Reset Netflix
From the Netflix Home screen, open the menu on the left. Select Get Aid or Settings. Select Sign out. If y'all're on an error screen: Select More Details. Select Sign out or Reset. If you lot tin can't find Sign out, press these buttons in order on your remote: Upwardly, Upwardly, Down, Downwards, Left, Right, Left, Right, Upward, Upwardly, Up, Up. Then, select Sign out, Reset, or Conciliate.
Restart your device
Unplug your device from power. Press the power button on the device in one case, and so wait 1 minute. If your device doesn't have a power push or yous tin can't achieve it, get out it unplugged for 3 minutes instead. Plug your device dorsum in. Turn your device on and try Netflix once more.
Restart your home network
Turn off or unplug your Blu-ray player. Unplug your modem (and your wireless router, if it'south a separate device) from ability for 30 seconds. Plug in your modem and look until no new indicator lights are blinking on. If your router is divide from your modem, plug information technology in and await until no new indicator lights are blinking on. Turn your Blu-ray player back on and try Netflix again.
Improve your Wi-Fi betoken
To improve your Wi-Fi: Motion your router and your device closer to each other. If possible, put them in the aforementioned room. Move your router abroad from other wireless devices and appliances. Proceed your router in an open space off the floor. Routers get better reception when on a desk-bound or bookshelf.
Restore your default connectedness settings
If you lot've changed the connection settings on your device, you'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need help irresolute these settings, contact the device manufacturer. Once y'all've reset these settings, effort Netflix again.
Contact your internet service provider
Contact your isp. They tin tell you if your modem/router is gear up and working correctly.
Gear up-top Box
Bank check your email and password
Make certain the electronic mail shown on your TV is correct. If it isn't, click Previous to get back and ready information technology. Enter your password once more, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to modify between upper and lower case letters. Click Show Password to come across your password and confirm it is correct.
Reset your password
Restart your device
Turn off your device. If your device has a power cablevision, unplug it. Make certain your device is completely off, not just in sleep or standby mode. Leave your device off for 15 seconds. Turn on your device and endeavor Netflix again.
Reset Netflix
From the Netflix Home screen, open the menu on the left. Select Go Assistance or Settings. Select Sign out. If you lot're on an error screen: Select More Details. Select Sign out or Reset. If you tin can't notice Sign out, printing these buttons in social club on your remote: Up, Upward, Down, Down, Left, Right, Left, Correct, Up, Up, Up, Upwards. So, select Sign out, Reset, or Deactivate.
Restart your home network
For this footstep, make sure to leave your prepare-elevation box and all of your home network equipment unplugged every bit a grouping for 30 seconds before plugging each device back in 1 by ane. Turn off or unplug your fix-top box. Unplug your modem (and your wireless router, if it's a divide device) from power for thirty seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Plow your set up-acme box back on and effort Netflix once more.
Improve your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Keep your router in an open up space off the floor. Routers become better reception when on a desk or bookshelf.
Restore your default connection settings
If yous've changed the connection settings on your device, yous'll need to alter them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need assist changing these settings, contact the device manufacturer. Once you lot've reset these settings, try Netflix again.
Contact your internet service provider
Contact your internet access provider. They tin can tell yous if your modem/router is fix up and working correctly.
Smart TV
Cheque your email and countersign
Make sure the email shown on your TV is correct. If it isn't, click Previous to get back and fix it. Enter your countersign over again, keeping in mind that Netflix passwords are example-sensitive. Click the arrow on the screen to alter between upper and lower instance letters. Click Show Password to see your password and confirm it is correct.
Reset your password
Reset Netflix
From the Netflix Home screen, open the menu on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you tin't find Sign out, press these buttons in social club on your remote: Up, Up, Downwards, Down, Left, Correct, Left, Right, Up, Upward, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from power. Press the ability button on the device one time, and so wait 1 minute. If your device doesn't take a power button or you can't reach it, exit it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and attempt Netflix again.
Restart your dwelling house network
Plough off or unplug your smart TV. Unplug your modem (and your wireless router, if information technology'due south a carve up device) from power for thirty seconds. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on. Turn your smart TV back on and try Netflix once more.
Ameliorate your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Motion your router abroad from other wireless devices and appliances. Keep your router in an open space off the floor. Routers get ameliorate reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connectedness settings on your device, you'll need to change them dorsum to default. These settings could include: Custom modem settings. Virtual Individual Network (VPN) or proxy service settings. Custom DNS settings. If you demand help changing these settings, contact the device manufacturer. Once you've reset these settings, effort Netflix again.
Contact your isp
Contact your internet service provider. They can tell you if your modem/router is gear up up and working correctly.
Streaming Media Actor
Bank check your electronic mail and countersign
Brand sure the e-mail shown on your Boob tube is correct. If it isn't, click Previous to go back and ready it. Enter your password once more, keeping in heed that Netflix passwords are case-sensitive. Click the arrow on the screen to modify between upper and lower case letters. Click Show Password to see your password and ostend it is correct.
Reset your password
Reset Netflix
From the Netflix Habitation screen, open the carte du jour on the left. Select Get Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If you lot tin't find Sign out, press these buttons in lodge on your remote: Up, Up, Downwardly, Down, Left, Right, Left, Right, Up, Up, Up, Upward. And so, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from power. Press the power button on the device one time, then wait 1 minute. If your device doesn't have a power push or y'all can't reach it, leave it unplugged for three minutes instead. Plug your device back in. Plough your device on and endeavour Netflix again.
Restart your habitation network
Turn off or unplug your streaming media player. Unplug your modem (and your wireless router, if it's a split up device) from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Plow your streaming media thespian back on and effort Netflix again.
Improve your Wi-Fi betoken
To ameliorate your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the aforementioned room. Move your router away from other wireless devices and appliances. Go along your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connection settings
If y'all've inverse the connexion settings on your device, you'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you demand help irresolute these settings, contact the device manufacturer. In one case you've reset these settings, endeavor Netflix over again.
Contact your isp
Contact your internet service provider. They tin can tell you if your modem/router is set upward and working correctly.
All other devices
Source: https://help.netflix.com/en/node/41909
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